In hospitality, what does the term "amenity" refer to?

The term "amenity" in hospitality refers to additional services or features that enhance a guest's experience during their stay. These can include things like spas, pools, gyms, room service, complimentary Wi-Fi, and other conveniences that add comfort and enjoyment. Amenities are designed to make the stay more pleasant and memorable, emphasizing the importance of guest satisfaction and hospitality excellence.

While basic room features, complimentary breakfasts, and standard hotel services are important aspects of a guest's stay, they do not encompass the broader range of offerings that amenities represent. Amenities specifically focus on extras that go beyond the fundamental services and features, making them key to attracting guests and ensuring their overall satisfaction.