What can a property management system (PMS) help streamline in a hotel?

A property management system (PMS) is designed specifically to facilitate the management of hotel operations, particularly those related to guest services. Streamlining the guest check-in and check-out processes is one of the core functions of a PMS.

When guests arrive at a hotel, the PMS allows staff to quickly access reservation details, confirm the guest's identity, and check them in efficiently. This reduces wait times and enhances the overall guest experience. Similarly, during check-out, a PMS can handle billing automatically, making it easier for guests to complete their transactions quickly. This focus on optimizing the check-in and check-out stages of a guest's stay is crucial for improving operational efficiency and guest satisfaction.

In contrast, while a PMS can contribute to aspects of staff scheduling and occasionally impact marketing campaigns, its primary function revolves around managing guest interactions and hotel operations. Enhancing menu offerings in a restaurant, while important, typically falls outside the core capabilities of a PMS. Therefore, the guest check-in and check-out processes represent the most direct application of a PMS in a hotel setting.