What does "front-of-house" refer to in hospitality?

"Front-of-house" refers to the areas and staff that directly interact with guests in the hospitality industry. This includes reception areas, dining rooms, and any space where guests are received and served. Front-of-house staff typically encompasses roles such as servers, hosts, bartenders, and front desk personnel. Their primary responsibility is to ensure a positive experience for guests through excellent service and hospitality, which is crucial for customer satisfaction and the overall success of the establishment.

Understanding the concept of front-of-house is vital for anyone working in hospitality, as it emphasizes the importance of guest interaction and experience in creating a welcoming atmosphere. Areas and staff not interacting directly with guests, such as back-of-house operations, do not fall under the front-of-house category.