What does the term "front-of-house" refer to in hospitality?

The term "front-of-house" in hospitality specifically refers to areas where guests interact with staff. This encompasses spaces like the lobby, dining areas, reception desks, and any other public-facing areas within a hotel, restaurant, or venue. The focus in these areas is on guest experience and service, as they play a crucial role in making a positive impression on visitors.

Understanding the importance of this term helps in recognizing that effective service, guest interactions, and overall ambiance within these spaces are key components of a successful hospitality operation. In contrast, the other options pertain to areas or functions that typically do not involve direct guest interactions and are therefore categorized differently within the hospitality industry.